• Guest experience
  • Accessibility

An invitation that opens on any phone

Link Invitation5 min read
An older person's hands holding a simple smartphone at a kitchen table

The oldest phone on your guest list is the one that decides whether digital invitations work for you. A Link Invitation is a web page reached by a link, so there is no app for a guest to install and no account for them to create. They tap the link in WhatsApp and it opens in the browser their phone already has. What tends to break on an old handset is almost never the link itself. It is what you put behind it.

What actually goes wrong on an older handset

The failures are boring and predictable, and hardly any of them are about the age of the phone on its own. A handset several years old, on a decent connection, is usually fine. The same phone on one bar of mobile data, at an aunt’s house outside town, is where things go quiet. These are the things that cause it:

  • Heavy photographs. A page built from very large images takes a long time to appear on a slow connection, and the guest often gives up before it finishes.
  • Video that is meant to start by itself. Phones block that, so the guest sees a still rectangle and no reason to think there is anything to tap.
  • Small, pale text. It reads beautifully on a designer’s screen and vanishes on a scratched one held at arm’s length in daylight.
  • Anything that asks for an install or a login before the invitation can be seen. This is where most people stop, and they rarely tell you they stopped.
  • A link that arrives as plain unclickable text, usually because it was pasted into an SMS or an email in an awkward way.

Why a plain web link travels further than an app

An app has to be found in a store, downloaded over the connection you were worried about in the first place, agreed to, and often updated before it will run. Every one of those steps loses somebody. A link skips all of them. It opens in the browser that came with the phone, in the chat window the guest already had open, and it asks them for nothing.

The link also belongs to the guest rather than to the handset. If your grandmother opens hers on her son’s phone because his screen is bigger, it is still her invitation and still her reply. If a particular guest does not use WhatsApp, the same address can go to them in a text message or an email instead, because underneath it is an ordinary web page.

The choices on your own invitation that matter most

Most of what determines whether an older phone copes is decided by you while you are building, not by the phone. Three things are worth deliberate thought.

Music is the first. On a phone the background track never begins by itself, because mobile browsers hold audio back until the guest has touched the screen. It starts after that first tap, and a button stays on screen for the whole visit so they can turn it off. You can also leave music off entirely when you build the invitation, which is the kinder choice if a good part of your list will open theirs during a working day or in a hospital waiting room.

The second is order. Put the names, the date and the place near the top. A guest whose connection is struggling should have the actual information before anything decorative arrives. If they only ever see the first screen, they should still know when and where to turn up.

The third is restraint with photographs. Fewer, better pictures beat a gallery of twenty. Every image is something the phone has to fetch, and the ones nobody scrolls to are pure cost.

Test it on the oldest phone in the family

It is a short job, and it replaces every assumption you might otherwise make. Open your own invitation on the oldest handset you have access to, ideally the one belonging to the guest you are worried about. Then:

  • Turn wifi off on that phone first. Your home broadband is not the conditions the invitation will meet.
  • Hand the phone over and say nothing. Watching someone find the link, tap it and scroll without your commentary tells you more than any checklist.
  • Notice where they stop. If they never reach the reply section, that is not their mistake, it is a signal that the page is too long above it.
  • Ask them to reply as if they were really replying, and watch whether they can read the buttons and hit them accurately.

Some guests will not open a link, and that is fine

There is an aunt who will not tap anything that arrives from a number she does not recognise, and an uncle whose phone is used for calls and nothing else. No amount of careful building reaches them. Trying to convert them is a worse use of your evening than simply going round them.

Print a short run for those households and hand or post them. Finding out who they are takes one pass down the guest list: mark everyone you would telephone rather than message. That column is usually short, and it turns out to be almost exactly the list of people whose phones will never open a link. Printing a handful costs very little next to a full paper suite, and the cost guide sets out the difference. If, when you actually count, most of your names land in that column, then a digital invitation is not the right tool for your wedding and we would rather say so than sell you one.

Frequently asked questions

Does my guest need to install an app?

No. The invitation opens in the browser on the phone they already have, and there is no account for them to create. They tap the link and it is there.

Will it work on a phone that is several years old?

It is an ordinary web page, which is the most widely supported thing you can send to a phone you have never seen. We have not measured load times across devices, so we will not quote you a number. Open your own invitation on that phone, over mobile data, and you will know in a minute.

What about a guest with no smartphone at all?

Print one for them, or show them the invitation on your own phone when you next see them and take their reply yourself. A digital invitation does not have to be all or nothing.

Related: What is inside an invitation

Build your invitation, then open it on the oldest phone in the house before you send a single link. You can see the whole thing first.
Start your invitation free