Refund policy: before and after design work starts

The policy

Refunds are available before design work begins. Once customisation or development has started, payments are non-refundable.

Both plans are one-time payments per invitation template — see what each plan includes. There is no subscription and no recurring charge to cancel.

How to request a refund

Contact us before design work on your invitation has started — message us on WhatsApp or open a support ticket from the contact page, or email hello@linkinvitation.com from the email address on your account. Include your full name, the plan you purchased, the date of payment and your payment reference.

Failed or duplicate payments

If you were charged twice for the same plan, or a payment was debited but your plan was not activated, contact us and we will investigate and refund the duplicate or failed charge in full.

Processing time

Refunds are issued to the original payment method, in the same currency and for the exact amount you were charged. Card refunds through Stripe typically appear on your statement within 5–10 business days, depending on your bank. We do not refund currency conversion or foreign transaction fees charged by your card issuer or bank.

Related policies

This policy should be read alongside our Terms of Service and Privacy Policy. Link Invitation is operated by Ichiro Global LLC, 32 N Gould St, Sheridan, WY 82801, United States.